Team

Jeff Chambers

President

Mr. Chambers began his career in the accounts receivable management business in 1987.  After having success as a collector and subsequently collections management, he opened Alliance Collection Service, Inc. in 1995.

Of the many awards over the years he and his organization have won, he is most proud of the Best Places to work in Collections award. 

“Alliance is committed to providing the absolute best in our employees, our technology and service to our clients. We will always be honest and forthright with all communication, information and monies collected. Alliance expects nothing less than top professionalism when dealing with our client’s customers.”

Jeff Chambers

“Alliance is committed to providing the absolute best in our employees, our technology and service to our clients. We will always be honest and forthright with all communication, information and monies collected. Alliance expects nothing less than top professionalism when dealing with our client’s customers.”

Jeff Chambers

My company was started in 1995. I was broke, had two children and if I knew the challenges that would await me after starting Alliance, I may never have.  I guess ignorance is bliss.  Up until the startup of Alliance, I had worked in the collections industry and advanced but I did not like the way employees and consumers were treated and I thought I had a better way.

Alliance’s first office was in New Albany, Miss., an hour’s drive from my home. I was a one man show.  I had no computers. I drove a 1982 Buick Riviera (with a broken fuel gauge). I was earning about minimum wage.  I could not handle the workload and could not afford to hire anyone so I brought the work home and stayed up late on my living room floor and with the help of my wife, Jennifer, completed the day’s work. That routine continued for many months. I was passionate about making this work.

Fast forward to present. We have 35 employees, hundreds of clients and we just moved into our beautiful new building.

I am just one of an untold number that has seen firsthand The American Dream.  I love my family, my country and my business.

Plain and simple, Alliance is a success today because of our employees of which I am only one.

Our mission is to be the very best at what we do, to provide services to our clients that are high in quality and reasonable in cost and to do it right the first time, every time.

Thanks for checking us out!

Haley McLemore

Chief Exectuive Officer

Haley McLemore is from North Mississippi and joined the leadership team at Alliance Collection Service, Inc. in 2002.  She began her career at ACS as the Business Office Supervisor and quickly rose to the position of CFO and then CEO.

Haley was a founding board member of The Shepherd’s Hands Charity, a 501c3 charitable organization that funds groups that support women and children at risk in North Mississippi.   She has served on the board for over nine years as Treasurer and President and was a key player in the success of the organization.

She served with the Community Development Foundation as an Ambassador for three years and has been a part of the organization for many years.   She was named “Ambassador of the Quarter” in April 2012.

Haley McLemore is from North Mississippi and joined the leadership team at Alliance Collection Service, Inc. in 2002.  She began her career at ACS as the Business Office Supervisor and quickly rose to the position of CFO and then CEO.

Haley was a founding board member of The Shepherd’s Hands Charity, a 501c3 charitable organization that funds groups that support women and children at risk in North Mississippi.   She has served on the board for over nine years as Treasurer and President and was a key player in the success of the organization.

She served with the Community Development Foundation as an Ambassador for three years and has been a part of the organization for many years.   She was named “Ambassador of the Quarter” in April 2012.

She is a member of the NEWMS (New Expectations for Women in North Mississippi) and is a graduate of their Women’s Leadership Success Skills Series.

When asked what her proudest accomplishment was she stated, “My two children”.

Haley is a dedicated professional.  Her attention to detail and keen eye for business has allowed ACS to insure each client gets every penny’s worth of service out of their relationship with us.  Haley’s peers are quick to point out how important she is to the company, noting her loyalty and her clear thinking as two of her strongest traits.

Ken Dulaney

Sales & Marketing Director

He is a leader and board member with Mississippi Healthcare Financial Management Association and is a current member and Past President of the HFMA, MGMA and other professional associations.  Ken currently serves as a board member for the MidSouth HFMA which includes Arkansas, Tennessee and Mississippi. 

Ken has received numerous awards over his career of service to include many leadership awards and service awards.  He recently received a longevity award from Alliance Collection Service, Inc., MGMA’s “Best Supporting Allied Member Award”, Muncie Gold Merit Award, HFMA’s “President’s Award”, HFMA’s Follmer Bronze Merit Award”, HFMA’s Reeves Silver Merit Award, and has been ranked in the top twenty percent of the nation’s sales and marketing professionals.  He manages multiple blogs and websites as well as writes for the ACS Newsletter.

“My purpose in life is to serve others. It is what I do. It is what God made me to do. I strive to be the best servant I can be to honor God, my family, my employer, clients, and friends.”

Ken Dulaney

“My purpose in life is to serve others. It is what I do. It is what God made me to do. I strive to be the best servant I can be to honor God, my family, my employer, clients, and friends.”

Ken Dulaney

Ken has over 25 years of sales and marketing experience in fields related to the credit, recovery, collections, and healthcare .  His experience and insight on the challenges facing the collections industry and its clients make him a valuable asset to clients.  His dedication to a “servant’s attitude” allows him to consider every aspect of a client’s position to insure that the best possible solution is reached quickly.

Mr. Dulaney has led the Sales and Marketing Department at Alliance since November of 1999, bringing the company’s volume to record levels every year.  In 2008 he and his staff began an education program designed to prepare clients and prospects for the coming economic difficulties.  The strategy has proven to have been critical as the company continues to see amazing growth.

Ken was one of the original board members for “The Shepherd’s Hands” charity (www.shepherd-hands.com) and has served as Secretary, Vice-President, and three years as  President.  He has also served as a board member for the Red Cross and has served in other significant community organizations like The American Heart Association, Special Olympics, and The American Cancer Society.   He supports conservation organizations to include Quail Unlimited, Delta Waterfowl, and Ducks Unlimited and is an avid outdoorsman and he has served on countless committees for charity, city government, and other civic organizations and volunteers with Junior Achievement (JA).  He is active in his community and church and recently ran for city council.

Ken Dulaney, born Northeast, Mississippi, left the state for the U.S. Air Force in 1983 and spent ten years in service around the world, developing his skills to communicate with people from all walks and every station of life.  He was fortunate to be a part of many award-winning units and late in his career was appointed to a leadership position at Offutt Air Force Base in Omaha, Nebraska where he was the NCOIC of Electronic Security for the Headquarters Strategic Air Command’s “Elite Guard”.

He received his education during his tenure in the Air Force at the University of Maryland, Europe through the Air Force educational program and quickly credits the U.S. Air Force for his education.